The Senior Credit and Collection Analyst is a key resource within the Credit and Collection team performing a variety of routine duties and project specific work. This Senior Analyst also acts as the primary operational focal point for all issues related to all of our outsourced collections providers.
Responsibilities include, but are not limited to the following:
Manage and oversee activities with the Companys first party collection firm. Report key performance metrics daily, weekly and monthly to management. Identify and bring to the attention of management any deficiency in performance. Assist in compiling and reviewing KPIs, explaining variances, tracking opportunities for improvement and improving results. Assist in compiling the schedules for our monthly accounts receivable and Business Performance Meetings including the review of the firms top delinquent accounts. Monitor and report the Companys shut off process for customers who are past due. Track and evaluate performance of vendors utilized for the 3rd party placement of past due debt to ensure maximum effectiveness and yield for contingent or success fee arrangements. Research and analyze collection trends, and make recommendations on responses, as appropriate. Participate as Integration support of recent acquisitions. Monitor new (lower) threshold for credit scores and experience to date. Oversee requests for proposal process (RFP) for securing a new lower cost and more effective partner (pending official project approval). Support billing system conversion efforts relative to Credit and Collections activities Help develop process to efficiently track and report KPIs. Assist in improving identified work processes (e.g. offering more credit card payment options). Assist in evaluating our 3rd party placement vendor relationships. Perform all job functions within the established internal controls framework for the area, including the key controls identified for Sarbanes-Oxley compliance. Ensure that any known internal control problems/issues/concerns are identified and communicated on a timely basis to immediate supervisor. Perform other duties as assigned.
Requirements:
Minimum five years credit and collection experience with energy industry experience a plus Excellent oral and written communication skills Solid customer service skills Good analytical and problem solving skills Experience in handling multiple billing, A/R, and reporting systems Ability to adapt to a rapidly changing environment Ability to handle multiple requests simultaneously
TECHNICAL SKILLS
Proficient in MS Office software with intermediate level Excel skills SQL query knowledge is a plus
WORKING CONDITIONS
Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Must be able to see, hear, speak and write clearly in order to communicate with customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment; Frequent sitting, occasional bending and kneeling. Work Environment: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment. The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.
EDUCATION REQUIREMENTS
Undergraduate degree in a business related discipline with a preference for Accounting or Finance majors
